Our customer is located in Ho Chi Minh City, Vietnam with continuous casting, rebar, and wire production line.
LMM provided 4 sets of composite rolls used for rolling rebar 14mm&16mm in finishing mill K1 and pre-finishing mill K2. The customer sent us an email on May 30th, indicating vertical cracks and block drops on rolls. LMM immediately had a special meeting and dispatched 2 engineers to the customer’s site and help them solve a problem.
Implement Customer Supremacism
On 17th June, it is very hot in Ho Chi Minh, which does not stop the enthusiasm of our engineers, once arrived and visited the site directly to understand the mill layout, feedback at the site, problem investigation, data measurement and analysis, and judgment, etc., etc.
The on-site problem, on-site solution
The on-site inspection does have some discrepancies with the data provided by the customer. After all, the customer is not professional enough on the product. The observation of rolls is not comprehensive. Roll has transverse cracks and falling blocks, the surface has different traces like a knife-edge, which is caused by the impact of the end face of the rebar.
To improve the site and production process for the customer, we have investigated and tested the cooling water, water pipes, and related parts.
At noon, Vietnamese friends used authentic Vietnamese cuisine to express their love for us. At the same time, they also show us the richness of Vietnamese seafood and the colorful diversity of local customs.
Perseverance, the result can only be successful
In the afternoon, we opened a technical seminar to explain the reason and future solutions. During the discussion, the customer’s engineers asked lots of questions and got satisfactory answers.
This technical visit was very successful! The problem was solved and the production process was improved, which indirectly improved production efficiency and contributed to the creation of a happy life for the Vietnamese people.
Congratulations that we took another step forward for the aim of “LMM Product, Global Choice”